You are here - Credit Card transactions on 9/16/2014

Wednesday, September 17, 2014

Today card sale transactions from 9/16/14 were double reported in CIR. Card refunds were double debited. tech support worked with Vantiv to identify the problem.

Currently the non-duplicated transaction totals appear in will be updated to reflect the erroneous duplicated amount reported in CIR.

Tomorrow agencies will see these duplicates reversed in their settlement; agency customers will see the reversal on their statements. reports will reflect accurate settlement totals.

The card holder's duplicate charge will be reversed tomorrow as well. Any refund issued because of this issue could affect that reversal.

We apologize for this inconvenience. Our tech support is working with Vantiv to prevent this from happening again.

Please contact Customer Service by email at or by phone at 800-624-1373 option 2 to discuss any questions or concerns.

Regards, Customer Service